Description of what the apprentice will do in their role:

We are looking for a driven, personable and pro-active Apprentice Customer Service Team member to be a part of our growing team. Are you a strong communicator, do you have great organisational skills and a willingness to learn. If so this is the  apprenticeship is for you.  

• You will learn how to offer support across various departments including sales, HR, administration and events.
• Supporting in all office duties including data entry, filing and ordering
• Providing support at company events, including furniture shows 
• Learn how to process quality control documentation 
• Dealing with customer enquiries via different platforms including social media, calls and emails. 
• Working within a team

Comprehensive Customer Service Training:

During your Standard Level 2 Customer Service apprenticeship programme you will receive training both off and on the job. You will be trained by the employer within the workplace and also at WEBS Training in Nottingham on a regular basis. 

You will learn the underpinning knowledge that runs alongside your practical elements of the training. WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.

Training will be provided in all areas of Customer Service to ensure you can can carry out day to day duties within the business.

If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills, however English and maths support will be provided for all apprentices throughout the length of their programme.

Career Progression and Opportunities:

This role offers opportunities to advance to an Advanced Level 3, along with increased responsibilities within the company. 

Desired Skills and Personal Qualities:

• Effective communication skills
• Detail-oriented approach
• Strong presentation skills
• Logical and creative thinking
• Ability to work collaboratively
• Organisational skills 
• Customer Care skills
• Administration skills 
• Adaptability
• Attention to detail

(Include any identified with the employer).

Qualifications

• GCSE or equivalent in English (Grade C/4) - desirable
• GCSE or equivalent in Maths (Grade C/4) - desirable

About the Employer:

Conker Furniture Ltd   Are renowned for crafting the finest quality frames and upholstery, we are the chosen supplier of leading premium furniture retailers across the United Kingdom. Our mission is simple: to build better, smarter, stronger, more comfortable furniture, with minimum waste. From our home in Long Eaton, the UK’s centre for excellence in upholstery and furniture manufacture.

Address: Unit A&B, Acton Road, Long Eaton, Notts, NG10 1FU

Pay: £7.55 per hour 

Schedule:

• Day shift 
• Monday to Friday, 8am - 5pm 

Work Location: Workplace / Hybrid / On-Site